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Senior Sales Support Coordinator

Job description


  • Action daily retail customer orders, quotes and customer/consumer queries to ensure a consistent high standard of service levels are delivered to achieve KPI targets, customer expectations being met and all enquiries are resolved in a timely manner.
  • Identify and provide feedback to relevant sales and technical support teams on issues or trends impacting service delivery, and opportunities for improvement.
  • Work closely with HBD Regional Sales Managers to develop strong customer relationships,
  • Ensure specific customer requirements are adhered to and KPI's, including DIFOTIS are met.
  • Work with the Asia Distributor Sales Team on providing timely information and answering questions related to their Distributors,
  • Manage logistic arrangements (customer expectations and what we are able to provide),
  • Ownership of the budgeting process and forecasting for the Asia Distributor Sales Team in-conjunction with the Director,
  • Undertake internal and external training programs, to ensure ongoing understanding and ownership of the market and its customers, while further developing skills and competence.


  • Completed High School and ideally a tertiary Business qualification
  • Minimum 2 years customer service, sales or supply chain experience in Asia, ideally working with multinational companies,
  • Fluent in English and Mandarin, with well-developed reading and writing proficiency in each language.
  • Strong understanding of Asian cultures,
  • Understanding of supply chain processes of the complete order cycle from order receipt to delivery and payment is required.
  • Shipping knowledge is essential.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.