Trade Process Operations Head

Location: Malaysia
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: RM180000.00 - RM240000 per annum
REF: BBBH253626_1641190025
  • Opportunity to lead a diverse team catering to a broad group of stakeholders
  • Regional exposure across Asia Region
  • Top global leader in banking and wealth management.


  • Main contact for Trade Products and business partners related to the execution of management responsibilities for Asia Trade Operations
  • To work closely with the Leadership team to achieve Financial and headcount objectives for Asia Region.
  • Responsible for development and execution of global standard operating frameworks and measures
  • Work in close cooperation with Clients and Trade Operation Heads in the countries in coordinating various operations initiatives, business initiatives and large/small projects
  • Ensure consistency of operational processes and implementation throughout all countries within the region
  • Maintain the 'end-to-end process view' with Lean and Reengineering mindset
  • Preferably have a working knowledge of the various Trade Products and the Rules governing Trade - UCP, URR, and URC
  • Understand client requirements and implement them correctly with adequate support to new customer requirements and initiatives
  • Monitor customer satisfaction and service level and drive process changes
  • Manage the risk environment and controls - ensure Audits are successful with no Business Issue
  • Ensuring appropriate security and fraud prevention infrastructure exists to minimize risk to Operations
  • Managing conflict constructively so that differences are used to improve solutions
  • Manage attrition effectively minimizing loss of high performers
  • Optimize manpower to achieve higher productivity levels, more efficient and client centric processes
  • Drive innovation projects focused at increasing the operating efficiency of the team- reduce cost and increase customer satisfaction


  • 15+ years of experience in a related role
  • Experience leading large complex organizations
  • Demonstrated track record of high impact transformations


  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

How to Apply

Contact Atiqah Roslan on +(60)3 9213 1668 or APPLY NOW by clicking the button below. Please send your updated CV to quoting ref no. #248188. For similar opportunities, please visit

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Business Registration Number: 1048918-T. License Number: JTK 2710

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