System Analyst, CRM

Requirements:

• Define and document functional and technical specifications.

• Support planning, development, and implementation of MS Dynamics CRM.

• Lead requirements gathering, design, interface development, and security reviews.

• Manage change requests and ensure compliance with IT standards.

• Coordinate with business users, vendors, and technical teams.

• Ensure application features meet business, security, and performance needs.

• Maintain system documentation and architecture diagrams.

• Collaborate with testing teams on test strategy and execution.

• Oversee release and change management activities.

• Support deployment planning and impact analysis.

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Qualifications:

• 5+ years in software development and system analysis.

• Strong experience with Microsoft Dynamics CRM.

• Skilled in requirements gathering and reviewing design documents.

• Familiar with system integration across middleware, core systems, and CRM.

• Experience in issue management and production support.

• Functional knowledge in customer leads, onboarding, or wealth planning.

• Banking domain experience is a plus.