System Analyst, CRM

Requirements:

• Define and document functional and technical specifications.
• Support planning, development, and implementation of MS Dynamics CRM.
• Lead requirements gathering, design, interface development, and security reviews.
• Manage change requests and ensure compliance with IT standards.
• Coordinate with business users, vendors, and technical teams.
• Ensure application features meet business, security, and performance needs.
• Maintain system documentation and architecture diagrams.
• Collaborate with testing teams on test strategy and execution.
• Oversee release and change management activities.
• Support deployment planning and impact analysis.

Qualifications:

• 5+ years in software development and system analysis.
• Strong experience with Microsoft Dynamics CRM.
• Skilled in requirements gathering and reviewing design documents.
• Familiar with system integration across middleware, core systems, and CRM.
• Experience in issue management and production support.
• Functional knowledge in customer leads, onboarding, or wealth planning.
• Banking domain experience is a plus.