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Sr Manager, Customer Quality Assurance

Job description

Our client is a rapidly expanding semiconductor company in Penang.


Key Responsibilities:

  • Ensure prompt resolution of identified problems, including emergency actions and containment measures.
  • Lead problem-solving teams and Fast Response System, ensuring compliance with customer response time requirements.
  • Facilitate the problem-solving process for non-conforming products and perform process capability studies.
  • Participate in the modification of Failure Mode and Effects Analysis (FMEA) and ensure timely communication with customers on escalated issues.
  • Exercise authority to halt processes or product delivery in case of non-conformance.
  • Ensure alignment with organizational requirements for quality management, safety, and environmental standards.

Skills & Experience Required:

  • Excellent communication, facilitation, and coordination abilities.
  • Skilled in problem-solving techniques, including Six Sigma Black Belt certification would be an added plus.
  • Proficient with practical problem-solving methods such as the 8D methodology and assembly processes.
  • Experience with relevant manufacturing processes and technologies.
  • Knowledgeable in quality tools and process control methods, including FMEA, MSA, SPC, and DOE/Taguchi.
  • At least 10 years of industry experience, preferably in a high-mix, low-volume manufacturing setting.
  • Expertise in manufacturing and product quality management, Six Sigma, SPC, and ISO 9001 quality systems.
  • Bachelor's degree in Mechanical or Electronic Engineering or a related technical field.
  • Advanced degree in Engineering/Science, Six Sigma Black Belt, and an MBA are preferred.

To apply, please click "APPLY NOW" or email Shan Li at shanli.ong@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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