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Site Reliability Engineer

Job description


  • Plan and implement continuous improvements and changes in the ecosystem through automation
  • Handle service interruptions towards resolution within the defined SLAs with a mindset of continuous improvement
  • React to events (monitor alerts, support escalation issues, internal incidents), i.e. incidents that hit the application or the underlying infrastructure. Troubleshoot and resolve the service interruption (either hands-on or by guiding 3rd party for incident resolution actions with clear instructions)
  • Liaise and act with others (Vendors, internal teams) for incident and problem management.
  • Provide and implement improvements in proactive actions: extend monitoring, tune alerting and alert thresholds, increase observability of the services and log management
  • Communication: Communicate with different stakeholders and vendors on technical level. Able to translate the impact of technical issues and concept to non-technical users for impact assessment.
  • Increase observability and manageability by:
    • Building and configuring logging, monitoring, and alerting
    • Providing information about what needs to be monitored, how, and the recommended thresholds
    • Participate in tuning and extending the monitoring implementation
    • Provide the mechanisms and preparation for possible system failures and outages and increase the robustness of the system
    • Participate in performance and capacity planning
    • Standby/on-call roster participation

Job requirements

  • Min 3 years of experience SRE/DevOps Experience with Strong AWS knowledge and experience
  • Proven ability to triage problems quickly, assess the problem's impact and severity, and provide appropriate response. Ability to provide workarounds for the system to work while not ignoring the need for root cause troubleshooting
  • Broad technology experience with Automation Software

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