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Service Operation Management

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

Our client has been assisting families in Asia with planning, protecting, and life preparation for more than 100 years. Due to their experience, they have been able to support millions of people during difficult times and assist them in realising their aspirations. They are dedicated to having genuine conversations with their clients and offering the best options for them and their families.

Key objectives

  • The internal team (Level 1) and the external team make up the service operating team's primary stakeholders (external vendor).
  • Make it that the operational and service level agreements are honoured.

Key responsibilities:

  • It is your responsibility to attain and report performance indicators (customer satisfactory score rating, SLA, OLA, KPI).
  • By communicating with several teams from technical groups, application supports, and suppliers/vendors, you can ensure that RCA is delivered on time.
  • Periodic evaluation of team output for timely and high-quality team outputs in BAU operations.
  • Provide the team with the proper competence and mindset to reach a greater level of people engagement by leading and coaching the direct report.

To qualify an individual must possess:

  • Excellent stakeholder management abilities and solid OLA/SLA comprehension.
  • Excellent comprehension of the ITIL structure and processes.
  • It will be advantageous to have prior experience with SAP or Investment IT (Financial Institution).
  • Certification in ITIL or ITSM will be advantageous.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 258879. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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