Back to jobs Featured

Service Desk Support

Job description

Responsibilities:

  • Provide customers with a first point of contact for all incidents, queries and requests over phone, email, and remote system.
  • Manage Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved, or assigned.
  • To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams.
  • Ensure all issues/problems/escalations are resolve in a timely manner.
  • Record events and problems and their resolution in logs.
  • Managing and compilation of all data and report. Ensuring all incidents, solutions and processes is accurately recorded.

Requirements:

  • Experienced in service desk/helpdesk with ITSM tools and processes.
  • Strong understanding of operating systems (Windows, macOS, Linux) and common software applications. Experience in Jira Cloud will be an advantage.
  • Able to work in 24/7 shifts. (9am-6pm / 3pm-12am / 12am-9am shift)
  • Willing to work on weekends and public holiday.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend