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Senior Manager, Client Services (Fund, Securities Settlement)

Job description

Responsibilities

  • Authorize Client enquiries and converse with clients efficiently over e-mails and Phone.
  • Ensure all timelines are met with accuracy as per agreed SLA with clients.
  • Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members.
  • Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI.
  • Awareness and understanding of the Group's business strategy and model appropriate to the role.
  • Excellent Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations
  • Responsible for process management like work allocation, LA / TAT management of client queries, Incident Management monitoring work queues, intra/end-of-day controls, etc
  • Co-ordinate various testing in respect of new application and processes relating to Client Services activities and check reports for confirmation and sign-off.

Requirements

  • Candidate should have minimum of 6-8 years of working experience in a client facing role in banking / financial services sector
  • Exposure to Multi-market Settlement and Asset Servicing operations involving Mandatory and Voluntary corporate actions, SWIFT messaging, and fund transfers.
  • Hands on experience in handling ICSD systems viz., Clearstream / Euroclear would be added advantage.
  • Flexible in shifts.
  • Worked in Operations Processing team and have experience in processing complex transactions
  • Knowledge of allied products like Fund services and reference data will be an added advantage.

How to Apply

Contact Atiqah Roslan on +(60)3 9213 1668 or by clicking APPLY NOW. Please send your updated CV to atiqah.roslan@ambition.com.my quoting ref no. # 258670. For similar opportunities, please visit www.ambition.com.my.

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