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Regional Director, Customer Services Operations

Job description

About our Client

  • Accessible via public transport
  • Excellent Remuneration Package & Career Plan
  • Regional exposure to work with multiple country


Our client is a multinational company with a global branding supported by an established management team and a culture that supports personal and professional development. A robust training framework is one of their core pillars in investing in their employees.They are looking for a Calibre Regional Director, Customer Services Operation.

This role will be part of a expanding regional team and will indirectly look after an estimated headcount of 100.


Job responsibilities include:

  • Lead & Provide direction, leadership and support for the Customer & Commercial Operations organization- this includes a global customer service team as well as a smaller buyer team to meet customers' and business unit needs.
  • Drive Operational Excellence: Ensure KPIs (Ex. Clean order entry, OTD, QIT, etc.) are measured, communicated, and are met.
  • Align with, support and ensure compliance with all applicable global policies and processes.
  • Monitor revenue files to ensure available inventory is released and delivered to customers to meet regional on time delivery targets.
  • Implement changes resulting from efforts to work towards new business strategy such as digital customer transactions and support.
  • Understanding of SAP Quote to Cash processes
  • Allocates appropriate resources to solve problems based on urgency and impact.
  • Works with Leaders to create plans and measure goals, appropriately challenges self and team to achieve results that have impact.

Education, Qualifications, Skills and Experience

  • An experience leader with strong managerial experience managing at least 50 headcount or above
  • Experience within Customer Services (Major portfolio) and procurement & Supply chain will be advantageous
  • Experience in Managing regional team & stakeholders, with relevant background in B2B business, alongside with customer services exposure will be great
  • Demonstrated success in the implementation of process improvement methodologies.
  • Strong communication and change management experience.
  • Ability manage difficult conversations & strong negotiation skills.
  • Possesses strong analytical, problem solving and inter-personal skills

How To Apply
Submit your resume and APPLY NOW by clicking the button below and email to myself (Andrew) at Andrew.chua@ambition.com.my by quoting ' Regional Director' for a confidential chat.

For similar roles, please visit www.ambition.com.my. Data provided is for recruitment purposes only.


JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend