Project Manager (Financial Services)

Key Responsibilities:

• Serve as the primary point of contact for client needs, requirements, and expectations related to the assigned project.
• Develop an understanding of the requisite financial control levels for projects, including budgeting, forecasting, invoicing, and maintaining meticulous oversight of ongoing project budgets.
• Acquire a comprehensive understanding of internal department roles, project stages, and administrative processes to facilitate seamless management from initial brief to final build, delivery, and project reporting.
• Address client requirements outlined in the contract or Service Level Agreement (SLA).
• Assist in managing the delivery output process, including conveying client feedback to team members and overseeing the delivery of key stages of work.
• Manage backup/recovery plans, disaster backup scenarios, capacity management, and risk management, ensuring communication with the client and adherence to industry rules and guidelines.
• Act as the primary contact for the assigned project, overseeing service delivery, and supporting the Project Manager in identifying growth opportunities and ensuring contract profitability.
• Make a significant contribution to overall client satisfaction for project delivery.
• Input key documents into project/account repositories.
• Provide support for end-to-end planning, construction, and delivery of the assigned project.
• Address performance issues in troubled units/departments to achieve productivity objectives.

Job Requirements:

• Showcase excellent time management and organizational skills, with a proven ability to work under pressure, meet tight deadlines, and manage multiple work streams with conflicting priorities.
• Possess excellent customer service skills and effective communication abilities in English with all customers and stakeholders.
• Adapt to change and respond positively to new challenges.
• Work autonomously, investigate, and think analytically to creatively problem-solve.
• Hold a diploma or university degree in Computer Science/Engineering or a related discipline.
• Proactively and timely support project deployment, ensuring the quality, accuracy, and practicality of all tasks.
• Demonstrate a natural team player attitude.
• Exhibit good financial acumen.

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