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Network Services Engineer

Job description

Responsibilities:

  • Provide Tier-2 technical support for data network and voice services, resolving customer service incidents in collaboration with global teams across EMEA, AMERS, and APAC..
  • Monitor network alerts via NMS, diagnose and resolve service issues, manage escalations, and ensure timely updates in company's incident management system.
  • Manage core/edge devices (Cisco, Nokia), SBCs, and SIP platforms; perform health checks, maintain documentation, and support customer reporting needs.
  • Coordinate hardware replacements, initiate and execute network service changes, perform upgrades and emergency changes with internal approvals.
  • Ensure network devices meet engineering standards, conduct audits and implement necessary fixes to maintain service integrity.

Qualifications:

  • Minimum 5 years' experience in Network Engineering within the technology sector, with a university degree or equivalent background.
  • Strong understanding of IP, SIP Voice, and DWDM platforms, with hands-on experience in Cisco (CCNP level), Nokia (NRS), and optical equipment.
  • Proven ability to support Layer 2/3 routing and switching, MPLS technology, and SIP-based systems.
  • Familiarity with Financial Markets Data services is a plus; Oracle Metasolv experience is desirable.
  • Excellent communication, teamwork, and organizational skills; capable of working independently and proactively resolving complex issues.
  • Demonstrates a proactive approach to incident handling and service resolution, with initiative and resourcefulness in support scenarios.

How to Apply?

To apply, please click "APPLY NOW" or email Rebekah at Rebekah.kok@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend