Network Service Delivery Manager

Location: Kuala Lumpur
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH250011_1626344711
  • Regional exposure
  • Good working culture
  • Excellent benefits and career growth plans

Our client is a market-leader with a strong market positions with more than 10 million clients across the world. As a purpose-motivated company, they aim to create positive social and economic impact within their organisation. They thrive to deliver innovative solutions and technologies to their customers.

Reporting to the Service Director, this role is focusing on managing network and telecommunications' contracts, suppliers and internal customers and coordinates with other global network teams and external stakeholders. In this role, you are accountable in demand management and deliveries focusing on the level of priorites and urgencies including major incident escalation processes. You will also be involved in roadmap and strategies for service improvement plans, sourcing, RFP and more. Last but not least, this role will require you to have an in-depth understanding about capacity planning & billing reconciliation.

To qualify an individual must possess:

  • A Bachelor's/Masters degree in Information Technology or Computer Science
  • More than 5 -10 years' experience in end user environment covering IT network operations and multinational experience
  • Strong knowledge in IT projects and operations and IP solutions
  • Adequate experience in global environment in outsourcing, software licensing and hardware procurement agreements
  • Experience in managing employee and outsourcing vendor service delivery across virtual teams and multiple locations globally
  • The ability to communicate with different level of stakeholders and able to adapt to changes
  • Good verbal and written skills in English. Mandarin and French language is an advantage.

To apply, please click "APPLY NOW" or email Sandra at quoting reference number AGP250011. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)