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Market Data & Trade Support Engineer

Job description

Job Responsibilities:

  • Provide proactive, timely, and efficient support to applications within the bank's system.
  • Offer 24x7 on-call support during business hours and respond to user queries, production issues, events, incidents, and problem management.
  • Investigate production issues, adhering to severity SLAs for defect responses.
  • Manage and respond to user inquiries promptly, logging incident tickets as necessary.
  • Ensure incident and defect closures meet established KPIs.
  • Maintain system availability per agreed SLAs and execute daily end-of-day tasks for supported applications.
  • Conduct annual Disaster Recovery exercises for supported applications.
  • Assist System Engineers with server-level patches or upgrades.
  • Maintain updated documentation for application incidents and tasks with each production release.
  • Demonstrate enthusiasm, proactive problem-solving, and goal-oriented behavior, with excellent communication and presentation skills.
  • Work under tight time constraints to resolve production incidents and provide workarounds using Java, Unix shell, or DB scripts.
  • Proactively identify potential risks in the production environment and escalate them to the development team or users.

Job Qualification

  • 5-7 years of hands-on application support experience in the banking industry.
  • Independent, proactive, and self-starting mindset with strong interpersonal and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Willingness to work on a 24x7 on-call support roster.

General Technical Skills:

  • Proficiency in SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and scripting languages.

Technical Skills (Desirable):

  • Knowledge of real-time data feeds like Bloomberg or Reuters.
  • Familiarity with Murex datamart, MLC, MxML.

Good to Have:

  • Understanding of ITIL 4 methodology.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.