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L2 Support Analyst

Job description


  • A minimum of 3 years of experience in application support.
  • Proven knowledge of MSSQL and basic scripting or coding.
  • Familiarity with ITIL processes.
  • Preferred understanding of coding languages such as Java or Python.
  • Retail or POS support experience is a plus.


  • Create detailed reports documenting technical assistance requests, the steps taken to resolve them, and specific dates and individuals involved.
  • Support management in developing training materials related to troubleshooting and system usage.
  • Organize and maintain documentation, including instructional guides for computer hardware.
  • Attend meetings with teams to analyze, troubleshoot, and diagnose hardware issues.
  • Actively update, maintain, and monitor all components of computer networks, systems, and applications.
  • Handle routine server and backend application support and maintenance.
  • Address all technical issues, including backend problems, new store/loyalty campaign implementation, configuration, and data patching (SQL database).
  • Collaborate with product vendors and ELC GIS to resolve product-related issues.
  • Manage system change requests and ensure their execution.
How to Apply:

To apply, please click "APPLY NOW" or email Sheryl Oon at Data provided is for recruitment purposes only *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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