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- A minimum of 3 years of experience in application support.
- Proven knowledge of MSSQL and basic scripting or coding.
- Familiarity with ITIL processes.
- Preferred understanding of coding languages such as Java or Python.
- Retail or POS support experience is a plus.
- Create detailed reports documenting technical assistance requests, the steps taken to resolve them, and specific dates and individuals involved.
- Support management in developing training materials related to troubleshooting and system usage.
- Organize and maintain documentation, including instructional guides for computer hardware.
- Attend meetings with teams to analyze, troubleshoot, and diagnose hardware issues.
- Actively update, maintain, and monitor all components of computer networks, systems, and applications.
- Handle routine server and backend application support and maintenance.
- Address all technical issues, including backend problems, new store/loyalty campaign implementation, configuration, and data patching (SQL database).
- Collaborate with product vendors and ELC GIS to resolve product-related issues.
- Manage system change requests and ensure their execution.
To apply, please click "APPLY NOW" or email Sheryl Oon at Sheryl.Oon@ambition.com.my. Data provided is for recruitment purposes only *LI-IT
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend