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IT Production Support Engineer

Job description


  • Maintain FCR (first call resolution), respond in accordance with the TRO (target resolution objective) while investigating production issues.
  • Handle and address users inquiries promptly and identify patterns that may point to larger problems or defects.
  • Execute start-of-day, end-of-day and intraday checks on time
  • Update in timely manner to stakeholders and carry out special event monitoring
  • Run incident, carry out recertification and task SOPs.


  • At least 3-5 years of experience in production support in banking or financial institutes using various technologies.
  • Open to working in an insite shift support arrangement of 24/5.
  • Easily adaptable to any technology such as as/400, unix and mainframe.
  • Has experience analysing logs to investigate issues and has hands-on experience writing SQL.

How to Apply:

To apply, please click "APPLY NOW" or email Sheryl Oon at Data provided is for recruitment purposes only *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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