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IT Production Support Engineer

Job description

Main Duties & Responsibilities:

  • Investigate production issues, respond based on production incident target resolution objective (TRO) and upkeep first call resolution (FCR)
  • Manage users queries meeting SLA and identify patterns of wider issues or defects
  • Manage incident and conduct regular recertification
  • Conduct service reviews across application groups, adding critical value demand management


Candidate Profile:

  • 3-5 years' production support experience in bank or financial vendors across multiple technologies / platform
  • Willing to work in onsite shift-support model
  • Ability to easily adopt to any technology / environment - UNIX, Bash, and SQL
  • Strong written, oral communication skills and able to manage user / vendor / customer

How to Apply?

To apply, please click "APPLY NOW" or email Han at wenhan.cheong@ambition.com.my quoting reference number AGP 263703.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend