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IT Production Support Engineer

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

Our client is a business that constantly seeks to act morally, create for the future, collaborate as a team, and pursue long-term success.

Key objectives

  • To utilise technology to assist our operations and services for both physical and digital banking.
  • To advancing, coordinating, and establishing technology systems, as well as Singapore's international branches and financial operations.

Key responsibilities:

  • Investigate production difficulties, take action in accordance with the TRO (target resolution goal) for each occurrence, and maintain FCR (first call resolution).
  • Manage user questions, provide prompt responses, and analyse patterns to identify broader problems or flaws.
  • Perform surveillance of special events, such as sales by online merchants, and provide regular reports to stakeholders.
  • In order to maintain integrity and validity, manage incidents, assign SOPs, and perform routine recertification.

To qualify an individual must possess:

  • Prior OPEN Systems or AS/400 production support experience that you can write about or demonstrate during the interview.
  • UNIX/open, AS/400, and mainframe environments can all be easily adapted to.
  • Practical knowledge of creating SQL queries and analysing logs for problem investigation.
  • Good support expertise in one of the payment or customer information systems for retail or wholesale.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 260138. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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