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German Speaking OTC/SAP Customer Service Team Lead

Job description

  • Flexible Working Environment
  • Fast Career Progression
  • Attractive Remuneration Package

A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire Order Management/ Customer Service TL talents. There are junior up to senior positions available across the function.


  • Leading at least 5 subordinates undergoing OTC support or Supply Chain B2B Customer Service role.
  • Handle incoming queries, incidents, change request in the areas of OTC, SAP
  • Being the fist line of business support person, handling tickets, chats, emails and calls by internal and external stakeholders
  • Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
  • Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
  • Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
  • Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
  • All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
  • Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
  • Support the delivery of service levels and KPI targets.
  • Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
  • Undertake other tasks that may be assigned from time to time, as required by Company Management


  • Bachelor's degree in Finance / Accounting, Technology, IT, Engineering or any professional qualification.
  • Candidates with at least 1 years of experience in SAP, Oracle or ERP system will be prioritised.
  • Candidates must have at least 1-2 years of leadership exposure within shared services/ BPO.
  • Applicants should have minimal working experience of SAP ERP system.
  • Good English communication skills, both written and verbal.
  • Team player and willing to learn in a fast-paced environment.
  • German language qualifications, B2 and above. German University Graduates with qualifications that are equivalent are encouraged to apply.
  • Specific entities encourage language speakers to apply, e.g. Mandarin, Japanese, Spanish, Italian speakers.

How To Apply

To apply, please click "APPLY NOW" or email Jay Yin at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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