ETL L1 Support Member

Job description

The Company

A leading, global company in the insurance industry.

The Role

Provide support services meeting agreed SLA
Provide Dashboard/Report showing supporting tickets statistics & analysis
Planning, execution & monitoring for assigned tasks
Initiate improvement tasks whenever necessary
Provide Local BU communication plan, contents and manage local BU responds

The Requirements

3 years direct experience in L1 support.
Experienced in SLA compliance and monitoring
Mandarin speaking and Azure Cloud experience are advantages.

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