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Dynamics CRM

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

Key responisbilites:

  • Identify and spearhead key initiatives to expand the MS D365 CRM practice.
  • Lead MS D365 CRM sales and enablement activities.
  • Manage customer expectations and negotiate solutions to complex issues with both customers and third-party partners.
  • Oversee MS D365 CRM prototyping, system demonstrations, and proof of concept for business development.
  • Align CRM requirements with the MS D365 CRM product.
  • Communicate requirements to the technical team, creating development tasks and validating designs.
  • Conduct User Acceptance Testing (UAT) and training sessions with customers.
  • Create CRM documentation, including FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.

Key requirements:

  • A Bachelor's Degree in Computer Science, Information Technology, Business Management, Commerce, Sales and Marketing, or a related field, with 10-15 years of relevant experience.
  • Microsoft D365 CRM certification.
  • Proficient in configuring and customizing MS D365 CRM.
  • Experienced in defining system architecture, identifying gaps between current and desired states, and delivering comprehensive solutions to achieve business goals.
  • Deep understanding of customer relationship management business processes.
  • Strong knowledge of MS D365 CRM solution architecture and enablement strategies.
  • Ability to design and implement changes for business process re-engineering and organizational change.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 273932. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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