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Dynamics CRM

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

Key responisbilites:

  • Identify and spearhead key initiatives to expand the MS D365 CRM practice.
  • Lead MS D365 CRM sales and enablement activities.
  • Manage customer expectations and negotiate solutions to complex issues with both customers and third-party partners.
  • Oversee MS D365 CRM prototyping, system demonstrations, and proof of concept for business development.
  • Align CRM requirements with the MS D365 CRM product.
  • Communicate requirements to the technical team, creating development tasks and validating designs.
  • Conduct User Acceptance Testing (UAT) and training sessions with customers.
  • Create CRM documentation, including FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.

Key requirements:

  • A Bachelor's Degree in Computer Science, Information Technology, Business Management, Commerce, Sales and Marketing, or a related field, with 10-15 years of relevant experience.
  • Microsoft D365 CRM certification.
  • Proficient in configuring and customizing MS D365 CRM.
  • Experienced in defining system architecture, identifying gaps between current and desired states, and delivering comprehensive solutions to achieve business goals.
  • Deep understanding of customer relationship management business processes.
  • Strong knowledge of MS D365 CRM solution architecture and enablement strategies.
  • Ability to design and implement changes for business process re-engineering and organizational change.

To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP 273932. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend