Customer Service Representative

What You'll Do

• Handle inbound and outbound customer interactions, supporting a wide range of banking enquiries
  
• Deliver an excellent customer experience with strong ownership and focus on first contact resolution
  
• Support customers with banking products, services, online facilities, and account management
  
• Communicate clearly and honestly to build strong customer relationships
  
• Take ownership of customer outcomes in a busy and changing environment
  
• Contribute ideas and support improvements to enhance service quality and business performance
  
• Manage your schedule effectively to ensure timely and efficient customer support
  

What We're Looking For

• Customer-centric, team-oriented, and open to feedback and development
  
• Comfortable working in a high-volume, busy environment
  
• Excellent communication skills; polite, friendly, and professional at all times
  
• Patient and empathetic when handling customer conversations
  
• Able to handle general banking and credit card enquiries
  
• Takes pride in delivering on commitments and driving first contact resolution
  
• Resilient, adaptable to change, and eager to keep learning and improving
  

Language Requirements

• Malaysia & Australia market: Fluent in English and Mandarin
  
• US market: Fluent in English, Mandarin, and Cantonese