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Customer Service Representative

Job description

What You'll Do

  • Handle inbound and outbound customer interactions, supporting a wide range of banking enquiries

  • Deliver an excellent customer experience with strong ownership and focus on first contact resolution

  • Support customers with banking products, services, online facilities, and account management

  • Communicate clearly and honestly to build strong customer relationships

  • Take ownership of customer outcomes in a busy and changing environment

  • Contribute ideas and support improvements to enhance service quality and business performance

  • Manage your schedule effectively to ensure timely and efficient customer support

What We're Looking For

  • Customer-centric, team-oriented, and open to feedback and development

  • Comfortable working in a high-volume, busy environment

  • Excellent communication skills; polite, friendly, and professional at all times

  • Patient and empathetic when handling customer conversations

  • Able to handle general banking and credit card enquiries

  • Takes pride in delivering on commitments and driving first contact resolution

  • Resilient, adaptable to change, and eager to keep learning and improving

Language Requirements

  • Malaysia & Australia market: Fluent in English and Mandarin

  • US market: Fluent in English, Mandarin, and Cantonese