Customer Service Associate

• Hybrid working mode
• Fast career progression
• Attractive remuneration.

A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia Shared Services Center and hire Customer Services Associate.



1. Order & Delivery Management

• Responsible for processing customer orders received via multiple channels (phone, email, fax, mail), confirming orders, and ensuring timely delivery.
• Handles delivery discrepancies and proactively communicates delays or changes.

2. Billing & Invoice Handling

• Manages billing setup, amendments, and completion including e-invoicing, debit/credit memos, and manual invoices.
• Resolves disputes related to billing adjustments, cancellations, and returns.

3. Export Documentation

• Supports export operations by preparing necessary documentation and assisting with additional tasks as assigned by the supervisor.

4.Customer Interaction & Problem Solving

• Acts as a point of contact for customer inquiries, providing updates and resolving issues related to product delivery and documentation.

Qualifications & Skills

• Requires a Bachelor's degree
• Preferably 1 year of experience in customer service.
• Strong English communication & Mandarin speaking.
• SAP system knowledge is preferred.

How To Apply

To apply, please click "APPLY NOW" or email Jay Yin at Jay.Yin@ambition.com.my. Data provided is for recruitment purposes only.


Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend