Back to jobs

Customer Service Agent

Job description

  • Hybrid working mode

  • Fast career progression

  • Attractive remuneration.


A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia Shared Services Center and hire Customer Services Associate.


1. Order & Delivery Management

  • Responsible for processing customer orders received via multiple channels (phone, email, fax, mail), confirming orders, and ensuring timely delivery.

  • Handles delivery discrepancies and proactively communicates delays or changes.

2. Billing & Invoice Handling

  • Manages billing setup, amendments, and completion including e-invoicing, debit/credit memos, and manual invoices.

  • Resolves disputes related to billing adjustments, cancellations, and returns.


3. Export Documentation

  • Supports export operations by preparing necessary documentation and assisting with additional tasks as assigned by the supervisor.

4.Customer Interaction & Problem Solving

  • Acts as a point of contact for customer inquiries, providing updates and resolving issues related to product delivery and documentation.



Qualifications & Skills

  • Requires a Bachelor's degree

  • Preferably 1 year of experience in customer service.

  • Strong English communication & Mandarin speaking.

  • SAP system knowledge is preferred.



How To Apply

To apply, please click "APPLY NOW" or email Amanda Lee at amanda.lee@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)