Business Analyst / Senior Business Analyst

Principal responsibilities:

• Employs an improvement mind-set to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
• Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
• Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
• Operational Performance
• Defines requirements management processes and designs detailed business solutions and structures
• based on business requirements; challenges business intent in a constructive manner
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Manages requirements traceability through design and deliveries
• Manages requirements traceability through design and delivery
• Utilises financial skills to develop a high level business case, considering investment and high level benefits
• Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manages the change audience through the commitment curve with communications, training and development
• Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
• Supports project or programme resourcing activities
• Allocates tasks and objectives to other analysts on a project or programme

Capability and People Development:

• Promotes pace and energy within the team and leads by example
• Understands differences between people as an opportunity to learn from varied viewpoints
• Gains a clear understanding of others' point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
• Supports others design efforts where they have relevant experience and operates in a collaborative manner
• Organises team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
• Builds professional relationships and networks with people in or outside the team as part of day-to-day work
• Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)
• Manages a team and the performance of individuals against performance objectives and project or programme plan

Requirements:

• Good understanding of Global Transformation Centre Business Transformation Frameworks and best practice techniques
• A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation Centre
• Outstanding understanding of HSBC Group structures, processes and objectives
• Very strong knowledge of the external environment - regulatory, political, competitors etc.
• Basic Business reengineering knowledge
• Business analysis, requirements gathering and design technique
• Change management and implementation management techniques and approaches

Experience:

• Proven track record as an outstanding analyst, consultant and/or project manager
• Overall financial services industry knowledge with specific functional expertise
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
• Effective communication, inter-personal and negotiating skills
• Excellent decision making and problem solving ability
• Sound judgmental skills to identify and resolve problems
• Experience of managing resources using appropriate communication, delegation and planning skills
• Ability to motivate and lead people, employing appropriate management styles
• Proven ability to work across regions whilst maintaining a global perspective
• Proven ability to work with senior stakeholders and business sponsors

Capabilities:

• Mandarin & Cantonese Reading/Writing/Speaking Skills
• Business Analysis & Design
• Achieving Excellence
• Delivery at Pace
• Impactful communication
• Business Case and Benefits Realisation
• Change and Implementation Management
• Planning and Plan Management
• Stakeholder Management
• Problem Solving and Critical Thinking
• Collaboration
• Commerciality
• Process Re-engineering
• Resource and Team Management
• Consultancy

Qualifications and Accreditations:

• Certified Business Analysis Professional (CBAP) - Expected to work towards qualification
• Lean Six Sigma Green Belt
• Degree in Business Information Systems or a related field - Differentiator
• Degree in business administration / management / economics, engineering and science - Differentiator

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend