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BPO/SSC Services Delivery Manager - AP & AR Finance Helpdesk

Job description

About our Client

  • Company with excellent global support and training
  • Excellent Remuneration Package & Career Plan
  • Regional exposure to work with multiple country

Our Client is a Multinational Company and a top leader in its respective industry. Being a public listed MNC with over billions of revenues, they invest massive resources into their staff training programme to develop their people from the ground. They are currently looking for SSC Service Delivery Managers on Accounting Services AP, AR & admin Helpdesk division

Job Responsibilities

  • Looks after SSC/BPO operational support tasks across AP, T&E, OTC and Administartive Desk
  • Responsible for the delivery of the Helpdesk service across the APAC region
  • Managing and supporting a team of F&A Helpdesk analyst managing their case load assignment and skill via the support case management solution (ServiceNow Customer Service Management (CSM)
  • Manage improvements and escalations, ensuring that impact on business critical functions is minimized
  • Monitoring team performance and developing feedback reports for management
  • Strong Team Leadership skill and performance management - Providing exceptional leadership skills, providing personal development guidance and mentoring to team members.
  • Manage internal stakeholder requirements and challenge their thinking so that a solution is developed and delivered that meets expectations in terms of cost and quality.
  • Apply and promote the use of global processes and engage in networks to promote best practice and increase corporate understanding so that the process can be continuously improve
  • Execute the analysis of trends from multiple data sources to inform future improvements.
  • Deliver a performance measuring culture that provides timely feedback and insights so that issues are resolved early.

Main Requirements

  • At least 3 years of MANAGERIAL experience managing at least 10 or more staffs
  • Experience working within SSC or International MNC with regional exposure will be great
  • Strong communication skills
  • Someone who is innovative with critical thinking
  • Excellent analytical thinking skills with the initiative to voice out opinion

How to Apply
Submit your resume and APPLY NOW by clicking the button below. or for quicker response, email to by quoting 'Service Delivery Manager'

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