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Billing, Ratings & Charging Governance Specialist

Job description

  • Lead & Drive as Incident Manager based on assignments with joint governance of War Room Management
  • End to end of Rating & Charging, Billing Domain (Product configurations, IT & NW integrations with billing, governing QA cycle + billing) accountability, oversee service delivery from Managed Services Partner to ensure stability, effective, efficient, availability, timely and quality of IT Services within your responsibility
  • Work closely with Solution Architect and other platform owners on product roadmap and provide recommendation and advice for solution design.
  • Ensure design and operational best practices are implemented for application or solution built.
  • Work hand in hand with various stakeholders (PD, Marketing, Finance, Network Team, etc.) and Managed Services Partner to realize business ambitions and goals
  • Represent Digi to lead/participate in various group initiatives such as project, OE, benchmarking etc.
  • Responsible for authorizing, approving and govern solution implementation and manage its Lifecyle.
  • Work with TPC and Telenor group to ensure prudent spending for both CAPEX and OPEX
  • 24x7 Escalation On Call, Lead and Drive Managed Services Partner to ensure
    • Critical incidents escalated are being attended promptly for quick service recovery and follow through any service issues with Root Cause Analysis until problem is permanently fixed
    • Proactive Daily Health Check, Preventive Actions and Problem handling to permanently fix and prevent faults in the systems from any service interruptions in a timely and efficient manner
    • End to end demand management and all changes on the production system such as any service request, new change and configuration is tested in test environment and have gone thru proper CAB approval and operationally ready before deploying in the production system and changes are carried out timeline and accurately by implementing proper quality control process and procedure
    • End to end capacity management is in place to monitor traffic growth either linear or exponential based on the market trend and consumer behavior and develop action plans to ensure the system can handle the traffic increase
    • Deliver infra services on a timely basis with an acceptable quality and to an acceptable cost
  • Enforce IT & Security policies, procedures, and process towards the Managed Services Provider to ensure compliance while ensuring the operation and maintenance is handled efficiently without any incidences or repetition of incidences. As a Control owner, ensure accurate compliance based on on-going audit activities carried out by external and internal auditors quarterly
  • Continuously drive service improvement processes, procedures, and controls for Effective and Efficient operations, and ensure the teams comply with standards, guidelines, and best practices.
  • Continuously instill the exploration mindset to drive transformation and IT Capability Uplift jointly with Manage Service Provide

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