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Associate, Investment IT

Job description

Main Duties & Responsibilities:

  • Act as the first line of support, responsible for communicating with users to understand, log, categorize and prioritize Incidents & Service Requests (SR) accurately.
  • Perform investigation and diagnosis of incidents with references to existing knowledgebase/ problem management database/ list of known errors.
  • Provide solutions or workarounds to users to resolve tickets within stipulated Service Level Agreement (SLA).
  • Escalate Incident and Service Request tickets which are unable to be resolved to appropriate next-level resolver group.


  • 1 year experience in L2 application support within finance industry
  • Fresh graduate from Computer Science or relevant studies are welcome.
  • Able to speak mandarin/cantonese due to stakeholder origins.

How to Apply?

To apply, please click "APPLY NOW" or email Han at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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