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Application Support Manager

Job description

Main Duties & Responsibilities:

  • Lead and manage a team of production support analysts, with plans to expand the team to 20.
  • Oversee incident management, ensuring timely resolution and root cause analysis of production issues.
  • Drive change management processes, coordinating with stakeholders to ensure smooth deployment and minimal disruption.
  • Monitor system performance and availability, proactively identifying and addressing potential issues.
  • Collaborate with application development, infrastructure, and business teams to ensure seamless support.
  • Maintain documentation and reporting for incidents, changes, and team performance metrics.
  • Ensure compliance with internal policies, regulatory requirements, and audit standards.
  • Participate in shift rotations and provide leadership coverage during off-hours as needed.

Candidate Profile:

  • Degree in Computer Science/ Information Technology or related field of studies.
  • Minimum 15 years of experience in application / production support within the banking or financial services industry.
  • Proven experience in incident and change management frameworks (e.g., ITIL).
  • Strong leadership skills with experience managing and scaling teams.
  • Familiarity with banking applications, core systems, and infrastructure.
  • Proficient in Oracle, SQL Server, MySQL, operating systems e.g. Linux/Unix, AS400, Splunk.
  • Excellent problem-solving and communication skills.
  • Willingness to work in a shift-based environment, including weekends and public holidays.

How to Apply?

To apply, please click "APPLY NOW" or email Moon Thai at Moon.Thai@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend