Technology Delivery Senior Manager

• Attractive remuneration
• Multi-dimensional culture
• Multinational company

Our client is a leading insurtech with presence in 26 markets with 3 tech hubs and 5 regional offices. This role will requires one to effectively manage the service delivery and service levels of the technology services.

Key requirements:

• In-depth experience in Major Incident Management working with large customer portfolios.
• Managing internal and external service providers that are responsible for delivering services.
• Assisting in resolving key customer service requests occasionally in a "hands-on" approach.
• Facilitating the incident management process in collaboration with the incident manager.

To qualify an individual must possess:

• Extensive experience and sound knowledge of Cloud Computing, Application Services, Customer Service Management and Agile Methodologies.
• Qualification in ITIL 3 Foundation (ITIL 4 preferable) with basic technical troubleshooting skill.
• ITSM/Agile related certification will be an added advantage.
• Strong communication skills in English.

To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP 251710. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)