Technical Analyst

We are seeking a proactive and detail-oriented L1 Support Engineer to provide first-level technical support for Java-based applications running on Red Hat Enterprise Linux (RHEL) environments. The ideal candidate will have foundational knowledge in Java application troubleshooting, Linux system usage, and customer service.

Key Responsibilities:

Application Support

• Provide L1 support for Java-based applications, including basic issue triage, log analysis, and incident documentation.
• Monitor application health, job executions, and system alerts.
• Escalate unresolved or complex issues to L2/L3 teams with clear, detailed notes.

Linux / RHEL Support

• Perform basic Linux administration tasks (file operations, process monitoring, service restarts, permissions).
• Use command-line tools to collect logs, monitor system performance, and verify application status.
• Support deployments or releases as per standard procedures.

Incident & Service Management

• Respond to support tickets within SLA timelines.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Communicate clearly with users, stakeholders, and internal teams on incident status.

Monitoring & Maintenance

• Monitor infrastructure and applications using tools such as Nagios, Grafana, Splunk, or similar (if applicable).
• Perform proactive health checks and report anomalies.
• Assist with routine maintenance activities.

Required Skills & Qualifications:

• Minimum 6 years of experience in L1 technical support or application support.
• Basic understanding of Java applications, JVM concepts, and log files.
• Hands-on experience using Linux Red Hat (RHEL), including command-line operations.
• Knowledge of ticketing tools (ServiceNow, JIRA, Remedy, etc.).
• Experience in brokerage/trading system is an added advantage
• Strong problem-solving and analytical skills.
• Good communication and customer-service orientation.