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Sr Manager, Customer Quality Assurance

Job description

Our client is a rapidly expanding semiconductor company in Penang.

Key Responsibilities:

  • Ensure prompt resolution of identified problems, including emergency actions and containment measures.
  • Lead problem-solving teams and Fast Response System, ensuring compliance with customer response time requirements.
  • Facilitate the problem-solving process for non-conforming products and perform process capability studies.
  • Participate in the modification of Failure Mode and Effects Analysis (FMEA) and ensure timely communication with customers on escalated issues.
  • Exercise authority to halt processes or product delivery in case of non-conformance.
  • Ensure alignment with organizational requirements for quality management, safety, and environmental standards.

Skills & Experience Required:

  • Excellent communication, facilitation, and coordination abilities.
  • Skilled in problem-solving techniques, including Six Sigma Black Belt certification would be an added plus.
  • Proficient with practical problem-solving methods such as the 8D methodology and assembly processes.
  • Experience with relevant manufacturing processes and technologies.
  • Knowledgeable in quality tools and process control methods, including FMEA, MSA, SPC, and DOE/Taguchi.
  • At least 10 years of industry experience, preferably in a high-mix, low-volume manufacturing setting.
  • Expertise in manufacturing and product quality management, Six Sigma, SPC, and ISO 9001 quality systems.
  • Bachelor's degree in Mechanical or Electronic Engineering or a related technical field.
  • Advanced degree in Engineering/Science, Six Sigma Black Belt, and an MBA are preferred.

To apply, please click "APPLY NOW" or email Shan Li at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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