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Specialist, Global Service Desk

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

For more than 160 years, our client has striven to improve the lives of its customers, communities, and coworkers.

Key objectives

  • Put the client at the centre of all we do, be assertive, challenge one another, and live with integ-rity.
  • Never stop trying to innovate and develop, keep things straightforward, and take lessons from both your successes and failures.

Key responsibilities:

  • To offer customers a single point of contact and support for incidents and requests relating to technology through voice, email, the web, and other pertinent media.
  • Gain knowledge of the TS-EUS-Service Desk business solution and look for areas for devel-opment.
  • The control of user accounts and system access privileges across all company IT services. In accordance with the requirements of System Administration, it also involves the management of Non-User Service accounts.
  • To make it easier to restore and fulfil regular technology operational service while having the least possible negative business impact on the customer and keeping to the agreed-upon ser-vice levels and business priorities.

To qualify an individual must possess:

  • Should be knowledgeable about Microsoft products, the ServiceNow ticketing system, Soft-ware Configuration Management, and Mobile Device Management.
  • he preferred certifications for the Service Desk Manager framework include MCSE, MCSA, CCNA, MCP, ITIL, and SDI.
  • Must have previous expertise handling international stakeholders and guaranteeing SLA-com-pliant ticket resolution.
  • Flexible with rotating shift schedules.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 29981. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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