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ServiceNow Business Analyst

Job description

  • Excellent working culture
  • Great benefits and career growth plans
  • Amazing Diversity

Our client is a corporation that challenges the status quo, appreciates a good challenge, and is always looking for new ways to improve and develop.

Key Objectives

  • Do the right thing and be bold, challenge one another, and live with integrity, all while putting the client first.
  • To make everyone feel appreciated and can reach their full potential as part of an inclusive and value-driven organisation that embraces and celebrates our unique diversity throughout our teams, business divisions, and geographies.

Key responsibilities:

  • Collaborate with the Technology Service Owners to create a Business Requirement Document (BRD) that reflects the desired user experience and established Request structure.
  • Lead the Service Catalogue and Request team to meet the Bank's Conduct Principles of Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, and the Right Environment.
  • Manage ServiceNow Developers, Management Team, Country Technology Management, Business Operations, Technology Service Delivery Managers.
  • Internal and external auditors work together on audits and reviews.

To qualify:

  • Worked with ServiceNow before and has a good understanding of its features.
  • A good understanding of the Service Catalogue and Request Management in general.
  • Ability to encourage talks in order to reach a decision-making consensus.
  • Certification in Business Analysis is required.

To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP 258028. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend