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ServiceNow Business Analyst

Job description

  • Excellent working culture
  • Great benefits and career growth plans
  • Amazing Diversity

Our client is a corporation that challenges the status quo, appreciates a good challenge, and is always looking for new ways to improve and develop.

Key Objectives

  • Do the right thing and be bold, challenge one another, and live with integrity, all while putting the client first.
  • To make everyone feel appreciated and can reach their full potential as part of an inclusive and value-driven organisation that embraces and celebrates our unique diversity throughout our teams, business divisions, and geographies.

Key responsibilities:

  • Collaborate with the Technology Service Owners to create a Business Requirement Document (BRD) that reflects the desired user experience and established Request structure.
  • Lead the Service Catalogue and Request team to meet the Bank's Conduct Principles of Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, and the Right Environment.
  • Manage ServiceNow Developers, Management Team, Country Technology Management, Business Operations, Technology Service Delivery Managers.
  • Internal and external auditors work together on audits and reviews.

To qualify:

  • Worked with ServiceNow before and has a good understanding of its features.
  • A good understanding of the Service Catalogue and Request Management in general.
  • Ability to encourage talks in order to reach a decision-making consensus.
  • Certification in Business Analysis is required.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 258028. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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