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Senior Incident Manager, Service Operations (SNOW)

Job description

  • Excellent working culture
  • Fast paced environment
  • Amazing Diversity

Our client is a corporation that challenges the status quo, appreciates a good challenge, and is always looking for new ways to improve and develop.

Key Objectives

  • Do the right thing and be bold, challenge one another, and live with integrity, all while putting the client first.
  • To make everyone feel appreciated and can reach their full potential as part of an inclusive and value-driven organisation that embraces and celebrates our unique diversity throughout our teams, business divisions, and geographies.

Key responsibilities

  • Using ITRS/Graphana and other other tools, create proactive monitoring dashboards for Enterprise Technology applications.
  • Collaborate with other domains and ET to map essential customer journeys and develop end-to-end observability monitoring dashboards.
  • Conduct an FMEA analysis for a group of applications and fix the issues using the SRE pillars of monitoring and automation.
  • Participating in CAB meetings and conducting Change Reviews and Impact Assessments.

To qualify an individual must possess:

  • Major incident management experience and intermediate technical skill sets for at least 8 to 10 years.
  • Demonstrate a thorough understanding of Microsoft Office and SharePoint.
  • Preferably with a basic understanding of the IT environment, emerging technologies, IT standards, policies and procedures, and the project management framework.
  • Excellent communicator in English, both written and verbal.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 258029. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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