Senior CRM Executive (Regional)

About Our Client

Our client is a fast-growing lifestyle brand within the F&B space. As part of their business expansion, they are seeking for a Senior CRM Executive to join their egional team to develop and execute strategies that drive user engagement and retention on their mobile app.

Key Responsibilities

• Design and implement CRM strategies focused on improving user retention and engagement within the app ecosystem.
• Analyze customer data and behavior to identify trends, segment audiences, and personalize communication strategies.
• Plan and execute targeted campaigns across digital channels to enhance loyalty and lifetime value.
• Collaborate with product, marketing, and tech teams to optimize app features and ensure seamless customer journeys.
• Monitor campaign performance and ROI, using insights to refine strategies and deliver measurable results.

Requirements

• Comes with around 2 - 4 years of experience in CRM management, preferably within retail businesses that have their own app or have serviced similar clients.
• Strong understanding of customer lifecycle and user retention strategies.
• Digitally savvy, creative, and up-to-date with loyalty strategies and trends.

To Apply

Click "APPLY NOW" or email Sabrina Ng at sabrina.ng@ambition.com.my. All data provided will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted due to application volume.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)