SAP Technical Support (L1) - Mandarin Speaker

A stable shared service center is hiring SAP L1 Support Executive

• Rapidly expanding team
• Regional and global projects
• Wide scope of trainings available

Core Responsibilities:

• To provide tier 1 technical support to all incoming enquiries relevant to SAP within the organization, including local users and remote users.
• Troubleshoot and resolve level 1 technical issues. Ensure that end users provide relevant information for service requests, guide users as per service management policies for proper escalation/ticketing process.
• Train end users on the use of software application functionality.
• Follow up with level 2 support to ensure smooth escalation.

Desired Skills:

• Computer Science/Statistics/Economics graduates (Bachelor's degree and above)
• At least 2 years of experience in providing first tier technical support to incoming SAP processes.
• Ability to simulate user problems and assist in providing appropriate solutions before escalating to L2 support.
• Proficient in Microsoft Office, SAP SolMan, Business Process Monitoring and Sharepoint.
• Excellent communication skills in English and Mandarin.

How to Apply

Contact Wong Kar Yen on +(60)3 9213 1674 or APPLY NOW by clicking the button below. Please send your updated CV to karyen.wong@ambition.com.my quoting ref no. #242445. For similar opportunities, please visit www.ambition.com.my.

Data provided is for recruitment purposes only. *LI-IT

Business Registration Number: 1048918-T. License Number: JTK 2710