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- Posted 24 March 2023
- Job type Permanent
- DisciplineTechnology & Digital
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Principal Application Support Specialist (Genesys Cloud)
- Involved in Data Migration, Dry Run and Go-Live Cutover Activities
- Actively participate in hyper care and arrange to get the project documents & knowledge transmission for the newly implanted functionalities
- Maintains procedures and documentation for applications support and Manages application enhancements to improve business performance
- Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and are fully documented within the relevant reporting system(s)
- Assesses and analyses release components, Provides input to scheduling, Carries out the builds and tests in coordination with Solution Delivery team
- Ensures that service delivery meets agreed service levels and Creates and maintains a catalogue of available services
- Expert in Systems Development / Maintenance and/or technical Integration / Migration
- Degree level (Computer Science or related field) or holds a professional qualification
- At least 3 years of technical support and engineering experience with Genesys Cloud Platform
- Able to work provide 24/ 7 on call rotational support shift (Hybrid mode, Work from Home Avaialble)
- Deep understanding of CCaaS omnichannel solutions, such as Workforce Management, Intelligent Routing, Analytics, Quality Management, Reporting etc.
To apply, please click "APPLY NOW" or email Han at firstname.lastname@example.org quoting reference number AGP 264253. Data provided is for recruitment purposes only. *LI-IT
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)
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