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Principal Application Support Specialist (Genesys Cloud)

Job description


  • Involved in Data Migration, Dry Run and Go-Live Cutover Activities
  • Actively participate in hyper care and arrange to get the project documents & knowledge transmission for the newly implanted functionalities
  • Maintains procedures and documentation for applications support and Manages application enhancements to improve business performance
  • Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and are fully documented within the relevant reporting system(s)
  • Assesses and analyses release components, Provides input to scheduling, Carries out the builds and tests in coordination with Solution Delivery team
  • Ensures that service delivery meets agreed service levels and Creates and maintains a catalogue of available services
  • Expert in Systems Development / Maintenance and/or technical Integration / Migration
  • Degree level (Computer Science or related field) or holds a professional qualification
  • At least 3 years of technical support and engineering experience with Genesys Cloud Platform
  • Able to work provide 24/ 7 on call rotational support shift (Hybrid mode, Work from Home Avaialble)
  • Deep understanding of CCaaS omnichannel solutions, such as Workforce Management, Intelligent Routing, Analytics, Quality Management, Reporting etc.

To apply, please click "APPLY NOW" or email Han at quoting reference number AGP 264253. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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