Principal Application Support Specialist (Genesys Cloud)

• Involved in Data Migration, Dry Run and Go-Live Cutover Activities
• Actively participate in hyper care and arrange to get the project documents & knowledge transmission for the newly implanted functionalities
• Maintains procedures and documentation for applications support and Manages application enhancements to improve business performance
• Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and are fully documented within the relevant reporting system(s)
• Assesses and analyses release components, Provides input to scheduling, Carries out the builds and tests in coordination with Solution Delivery team
• Ensures that service delivery meets agreed service levels and Creates and maintains a catalogue of available services
• Expert in Systems Development / Maintenance and/or technical Integration / Migration

• Degree level (Computer Science or related field) or holds a professional qualification
• At least 3 years of technical support and engineering experience with Genesys Cloud Platform
• Able to work provide 24/ 7 on call rotational support shift (Hybrid mode, Work from Home Avaialble)
• Deep understanding of CCaaS omnichannel solutions, such as Workforce Management, Intelligent Routing, Analytics, Quality Management, Reporting etc.

To apply, please click "APPLY NOW" or email Han at wenhan.cheong@ambition.com.my quoting reference number AGP 264253. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)