Manager, Custody Operations

Location: Kuala Lumpur
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: Negotiable
REF: BBBH245387_1605845564

Our Client

A leading international bank is seeking a Manager, Custody Operations to support the operational excellence and ensure seamless custody process and systems.

About the Role

  • Provide guidance to administrators and assistance to HOD; ensure queries and disputes are escalated and resolved in a timely manner
  • Drive synergies between business and operations to enhance the experience to the client, contribute innovative ideas for better productivity, risk reduction process controls, training etc
  • Drive continuous process improvement, conduct service review meetings, monitor SLAs and serve as SME for the custody settlement and corporate actions process
  • Coordinate with client engagement team on the feedback from clients and how to improve client services suiting needs and requirements
  • Manage escalations and lead client queries, communication with clients and tasks that contribute to the overall client service initiatives


  • Bachelor's degree in Business, Banking, Finance, Science or relevant discipline(s)
  • Minimum 7 years' experience in banking operations preferably in global custody
  • Experienced in a matrix environment with a strong stakeholder management skills

How to Apply

Contact or apply now quoting reference number AGP 245387. For similar roles, please visit

Data provided is for recruitment purposes only. *LI-IT

Business Registration Number: 1048918-T. License Number: JTK 2710