Logistics Associate (Contract)

Key Responsibilities

• Coordinate customer orders with sales, planning, and logistics teams to ensure accuracy, timely processing, and on-time delivery.

• Support daily supply chain operations by managing order flows, sales data, and logistics documentation.

• Work cross-functionally to resolve order-related or delivery issues efficiently.

• Prepare and manage shipping documents such as invoices, packing lists, and customs-related paperwork.

• Coordinate outbound shipments and monitor delivery progress to ensure smooth execution.

• Support customs clearance activities and ensure compliance with shipping, safety, and regulatory requirements.

• Maintain well-organized records to support audits and internal controls.

• Monitor inventory levels and support production or procurement planning to prevent stock-outs or overstocking.

• Provide visibility on material availability and flag potential supply risks in advance.

• Support initiatives to optimize inventory levels and improve stock turnover.

• Act as a key point of contact for customer inquiries related to orders, deliveries, and logistics status.

• Resolve customer issues professionally to maintain a high level of service satisfaction.

• Maintain accurate customer and order-related information in internal systems.

• Assist in basic credit control activities, including monitoring credit exposure and supporting collections where required.

• Provide operational support to commercial teams to ensure smooth customer interactions.

• Extract, consolidate, and analyze data related to sales, inventory, production, transportation, and order fulfillment.

• Prepare regular operational and performance reports for management, including key supply chain and logistics metrics.

• Use tools such as Excel or BI platforms to identify trends, inefficiencies, and potential cost-saving opportunities.

Requirements

• Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field.

• Experience in supply chain operations, logistics coordination, order management, or commercial support is an advantage.

• Basic understanding of Incoterms and international shipping practices is an advantage.

• Familiarity with SAP systems is an added advantage.

• Exposure to Power BI or similar reporting/BI tools is a plus.

• Strong coordination and communication skills with the ability to work across multiple teams.

• Conscientious with good documentation and organizational skills.

• Comfortable working with data, reports, and operational metrics using Excel or similar tools.

• Ability to manage multiple tasks in a busy operational environment.