Lead, Support Recovery

Responsibilities:

• Oversee the management of Service Recovery Support Squad Centre resources and ensuring successful execution of all agreed upon activities.
• Attending Team Lead Meetings, following directives from Senior Management and prioritizing tasks for the team.
• Ensure completion of line management responsibilities, including tracking absences, conducting performance reviews, managing tasks, and delegating and following up on key deliverables.
• Regularly generate reports from multiple systems to provide accurate and timely information.
• Supervise the resources responsible for delivering, standardizing, and potentially automating reports and dashboards.
• Facilitate discussions and forums with the STSS Management team, leveraging data analytics and reporting to drive strategic decision-making on a regular basis.

Requirements:

• Minimun 3-5 years of management experience,PMO, Service reporting preferbly with team lead experience.
• Proficient in utilizing standard office tools such as Excel, Powerpoint and Sharepoint.
• Familiarity with data visualization tools like QlikSense is highly advantageous.
• Knowledge of financial management within the banking industry's technology sector is a significant advantage.
• Additional experience in an application support environment and understanding of ITIL methodology would be beneficial.

How to Apply:

To apply, please click "APPLY NOW" or email Sheryl Oon at Sheryl.Oon@ambition.com.my. Data provided is for recruitment purposes only *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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