IT Support Analyst (Manufacturing Industry)

About our client:
Our client is a MNC in the manufacturing industry that has presence in America, Europe and Asia. Currently looking for a strong IT Support Analyst to keep the organization's technology environment running smoothly.

Key responsibilities:

• Serve as the first line of technical assistance for employees, addressing questions and resolving issues involving hardware, software, networking, and infrastructure services.
• Identify, analyze, and fix technical problems involving Active Directory, Microsoft 365, computers, printers, mobile devices, and other user technology.
• Deploy, configure, and maintain operating systems, applications, and peripheral equipment.
• Support onboarding and offboarding activities by creating and adjusting user accounts, permissions, and system access.
• Work with colleagues across various teams to investigate more complex technical challenges, escalating when appropriate.
• Document incidents, resolutions, and interactions in an IT ticketing or case‑management system.
• Oversee the entire lifecycle of endpoint equipment and maintain accurate, up‑to‑date asset records.
• Contribute to the creation and upkeep of IT documentation, including tutorials, SOPs, and internal knowledge articles.
• Carry out additional operational tasks as needed.

Skills & experience required:

• Bachelor's degree in IT, Computer Science, or a related discipline (equivalent experience and certifications are also acceptable).
• Practical background in IT support, help desk operations, or similar technical support roles.
• Strong familiarity with hardware components, Windows and macOS environments, and common business applications.
• Demonstrated ability to troubleshoot and resolve issues involving computers, printers, mobile devices, and related technology.
• Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN connectivity.
• Understanding of IT service management practices and experience using ticketing or incident‑tracking platforms.
• Capability to work independently, take ownership of tasks, and collaborate effectively within a team.
• Ability to balance multiple tasks and adapt in a fast‑moving work environment.
• Excellent interpersonal and communication skills with a strong customer‑service mindset.

To apply, please click "APPLY NOW" or email Bryan Victor at bryan.victor@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995| Company Registration Number: 201301019088 (1048918-T)