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IT Production Support Team Lead

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

Our client is a business that constantly seeks to act morally, create for the future, collaborate as a team, and pursue long-term success.

Key objectives

  • To utilise technology to assist our operations and services for both physical and digital banking.
  • To advancing, coordinating, and establishing technology systems, as well as Singapore's international branches and financial operations.

Key responsibilities:

  • Monitoring each team member's accountability for events, service requests, and proactive duties to make sure they are all handled correctly and in accordance with the OLAs.
  • Review patterns of recurrent occurrences, gaps in internal processes, and SOP and efficiency possibilities in collaboration with other leads.
  • Change who is responsible and make sure that risk assessments are done correctly for high impact approvals.
  • Manage the daily shift huddle, manage any potential issues, and assign team members to take certain actions.

To qualify an individual must possess:

  • Exceptionally knowledgeable in incident, knowledge, and service level management.
  • Prior knowledge of OPEN or AS/400 systems production support.
  • UNIX/open, AS/400, and mainframe environments can all be easily adapted to.
  • Practical knowledge of creating SQL queries and analysing logs for problem investigation.

To apply, please click "APPLY NOW" or email Arshanaa at quoting reference number AGP 260139. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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