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Deputy GM, Customer Experience & Loyalty

Job description

Our client is a key player within the property developers seeking for a strategic business leader to join their team to lead the Customer Experience department.

Responsibilities:

  • Develop customer journey plan with cross-functional stakeholders to ensure first class customer experience.
  • Lead and innovate Voice of Customer program, driving data collection, analysis, and presentation of insights through customer feedback surveys.
  • Present key findings and customised strategies to senior leadership team for business alignment, improvement of service delivery, and customer-driven business decisions.
  • Establish clear system to track progress and performance of customer experience initiatives to ensure constant improvement.
  • Manage internal loyalty program to drive customer loyalty, engagement, and market perception.

Qualifications:

  • Holds a Degree in Economics, Business Administration, or similar.
  • Minimum of 6 - 8 years of customer experience management experience. Prior experience within the property industry or similar will be an added advantage.
  • Strong communication, stakeholder management, and analytical skills.
  • Experience in working with CSAT / NPS / Voice of Customer.

To Apply: Please click "APPLY NOW" or email Sabrina Ng at sabrina.ng@ambition.com.my. Data provided is for recruitment purposes only.

Due to the high volume of applications received, only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend