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Customer Service, Executive

Job description

Customer Service Consultant Role Overview - Insurance

Purpose: The Customer Service Consultant is tasked with managing all customer inquiries and service requests through various communication channels, including phone, email, web chat, social media, and walk-in service counters. The role aims to enhance the company's image by delivering high-quality, efficient, and exceptional service.

Key Accountabilities:

  • Customer Interaction: Respond to inquiries and service requests from customers and intermediaries across all communication platforms.
  • Service Delivery: Provide accurate and timely responses to ensure service turnaround times meet targets and deliver a delightful customer experience.
  • Compliance: Adhere to relevant regulations, internal guidelines, and procedures.
  • Business Support: Contribute to achieving financial goals and objectives of the business.
  • Complaint Management: Address customer complaints and feedback, escalate when necessary, and collaborate with internal teams to resolve issues effectively.
  • Project Support: Assist with corporate projects, initiatives, and any assigned tasks.

Qualifications / Experience:

  • Education: GCE 'O' Level / Diploma holder.
  • Experience: Minimum of 2 years in customer service, sales support, or contact center roles within the life or general insurance industry.
  • Certifications: Preferably holds relevant insurance certifications such as M5, M9, HI, PGI, or BCP.
  • Skills: Capable of working independently as well as part of a team.

Knowledge & Technical Skills:

  • Insurance Knowledge: Understanding of life and general insurance.
  • Communication: Excellent verbal and written communication skills.
  • Multitasking: Ability to handle multiple tasks simultaneously.
  • Attitude: Positive, driven, and proactive work attitude.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend