Customer Service Exec (inbound)

PURPOSE

The Customer Service Consultant role is responsible to handle all customers'
enquiries and service requests across different communication channels (ie
phone, email, web chat, social media and walk in service counter). The role
promotes the positive image of the company by delivering competent, efficient,
and remarkable service experience.

KEY ACCOUNTABILITIES

• Attend to customers and intermediaries enquires and service requests
  received across all communication channels, e.g phone, e-mail, web-chat,
  Facebook and walk in service counter.
• Deliver delightful service experience by providing accurate and timely
  response that meet our targeted service turnaround time.
• Comply with relevant regulations, internal guidelines, and procedures.
• Support the business in achieving its financial goals and objectives
• Manage customers' complaints and feedback, escalate where necessary and
  collaborate with various internal stakeholders to achieve a fair outcome and
  resolution.
• Support corporate projects & initiatives, and any tasks assigned.
  
  QUALIFICATIONS / EXPERIENCE
  - GCE 'O' Level / Diploma holder
  - At least 2 years of experience in customer service, sales support or contact
  centre functions in life or General insurance industry.
  - Preferably possess relevant insurance certifications (M5, M9, HI, PGI, BCP)
  - Able to work independently and within a team. KNOWLEDGE & TECHNICAL SKILLS
  - Knowledge in life and general insurance
  - Excellent verbal and written communication skills.
  - Able to handle multiple tasks simultaneously.
  - With positive and driven work attitude
  - Proficiency in MS Office skills and tech-savvy