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Customer Service Engineer

Job description

My client is a global MNC that specializes in the fabrication and manufacturing of pressured vessels. They are currently looking for a Quality Control Engineer to join their team in Selangor.

Key Responsibilities:

  1. Managing customer's requirements, enquires, pricing proposal and coordinating closely with internal cross functional team (Pricing/proposal Engineering, Production, Engineering, QA, Supply Chain, Shipping, Finance etc) to meet customer's requirements within the timeline/lead time given in the assigned territory.
  2. To provide comprehensive quotation with all requirements needed by customers within proper timeline and lead time, close monitoring and update customers if there are any changes on lead time. Follow up with each quotation sent to customers and close the deal.
  3. Handle customer complaints or any other major incidents with confidence, patience, politeness and provide suggestions or feedback to cross functional team or superior to discuss possible improvements to customer service.
  4. Monitoring customer's purchase order and provide constant update on completion dates, shipments or delivery status.
  5. Maintaining accurate price list and costing, update customers as per requirement schedules by customers.
  6. Analyze, update sales trend and performance of customers on a monthly basis. Actively update if sales trend does not meet TW's expectation.
  7. Strong interpersonal skills and strong communication skills to strengthen customers relationships.
  8. Involve in sales and marketing activities, eg: sales promotion material, product information, product advertisement in social media, sales workshops, etc.
  9. Update and maintain ISO9001:2015 documentation for Customer Service Department.

Skills & Experience Required:

  • Degree in Engineering, Business, Marketing, etc.
  • 3-5 years working experience preferably in pressure vessel or industrial gas related industry.
  • Good communication and interpersonal skills.
  • Patience, politeness, confidence and tact and diplomacy, when dealing with difficult situations.
  • Able to work well under pressure.
  • Knowledgeable in ISO 9001:2015 QMS documentation.

To apply, please click "APPLY NOW" or email Liam Malik at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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