Customer Service Assistant Manager

• Efficiently process incoming order confirmations with accuracy and timeliness.
• Manage order acknowledgements and ensure customer-signed contracts are properly filed and recorded.
• Prepare and authorize Production Order Forms or Sales Instructions within SAP, and update delivery schedules accordingly.
• Conduct credit checks, verify overdue payments, and ensure prepayment conditions are met before proceeding with order processing.
• Coordinate shipment plans and communicate effectively with co-packers and the planning team to ensure on-time delivery.
• Provide the Sales team with weekly updates on available production capacity for sales planning purposes.
• Deliver regular weekly and monthly reports on pending orders, shipment progress, and documentation held up due to payment issues.
• Monitor vessel bookings and verify shipping documents prepared by the Customer Service team for accuracy and completeness.
• Review and approve Bills of Lading, telex releases, courier shipments, and related invoices or billing documents.
• Prepare and issue Letters of Indemnity for cargo release to shipping lines or agents when required.
• Ensure prompt and professional responses to all customer inquiries and resolve issues to maintain high service standards.
• Act as the main point of contact for the Customer Service team in the absence of the Customer Service Manager, ensuring operational continuity.
• Lead and develop the Customer Service team by organizing training sessions, workshops, and on-the-job learning for continuous improvement and skill refreshment.
• Willingness to handle regional sales enquiries outside of regular office hours as needed.

Requirements:

• Bachelor's Degree in Business, Supply Chain, Customer Service, or related disciplines.
• At least 5 years' experience in customer service roles, with a minimum of 2 years in supervisory or managerial positions.
• Experience in shipping operations, documentation (both Letter of Credit and non-LC), and planning functions.
• Proficiency with SAP or other ERP systems; knowledge of INCOTERMS, MITI regulations, and import/export documentation is a plus.
• Strong understanding of the FMCG industry's business model and cost drivers related to input commodities, along with awareness of ocean freight industry developments and trends, product categories, and processes.
• Excellent leadership skills combined with conflict resolution, problem-solving abilities, and stakeholder management expertise.
• Strong command of both written and spoken English and Bahasa Malaysia.

To apply, please click "APPLY NOW" or email Annycia Thong at annycia.thong@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)