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Customer Quality Director

Job description

Our client is a MNC. Due to rapid expansion, they are seeking a Quality Director.

Key Responsibilities:

  • Develop and implement a strategic vision for the company's quality management system, ensuring alignment with business objectives and industry best practices.
  • Lead and manage the quality assurance and quality control teams, providing guidance, mentorship, and direction to ensure high performance and achievement of quality goals.
  • Establish and maintain quality policies, procedures, and standards in compliance with relevant regulations and certifications (e.g., ISO 9001, IATF 16949).
  • Drive a culture of quality throughout the organization, promoting awareness and understanding of quality requirements among all departments.
  • Collaborate cross-functionally with engineering, manufacturing, supply chain, and customer support teams to address quality issues and implement corrective actions.
  • Conduct regular audits and assessments of processes, products, and systems to identify opportunities for improvement and risk mitigation.
  • Champion continuous improvement initiatives, such as Six Sigma, Lean Manufacturing, and Root Cause Analysis, to enhance product quality, efficiency, and cost-effectiveness.
  • Establish key performance indicators (KPIs) and metrics to measure and track quality performance, providing regular reports to senior management.
  • Manage relationships with customers and suppliers regarding quality-related matters, including product specifications, audits, and quality agreements.
  • Stay current with industry trends, regulatory changes, and technological advancements in quality management systems and tools.

Skills & Experience Required:

  • Bachelor's degree in Engineering, Quality Management, or related field; Master's degree preferred.
  • Minimum of 15 years of progressive experience in quality assurance and quality control roles within a manufacturing environment, preferably in the semiconductor or high-tech industry.
  • Proven track record of leading successful quality programs, driving process improvements, and achieving measurable results.
  • Strong knowledge of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean Manufacturing, FMEA, SPC).
  • Experience with quality system certifications (e.g., ISO 9001, IATF 16949) and regulatory requirements (e.g., FDA, RoHS, REACH).
  • Excellent leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
  • Effective communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels.
  • Analytical mindset with a focus on data-driven decision-making and problem-solving.
  • Proven project management skills, with the ability to manage multiple priorities and deliver results within established timelines.

To apply, please click "APPLY NOW" or email Shan Li at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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