CRM MSD 365 -System Analyst

Purpose

Responsible for analyzing business requirements, designing, and supporting solutions on Microsoft Dynamics 365. The role involves working with both cloud-based CRM and on-premise applications, ensuring seamless integration, system reliability, and alignment with business needs.

Key Responsibilities

• Gather and analyze business requirements, translating them into functional and technical specifications.
• Design and implement solutions within Microsoft Dynamics 365 to support business processes.
• Collaborate with stakeholders, developers, and vendors to deliver CRM enhancements and projects.
• Integrate CRM 365 with on-premise systems and other enterprise applications.
• Perform system configuration, customization, and basic development where required.
• Support end-to-end system testing, including unit testing, SIT, and UAT.
• Provide production support, troubleshoot issues, and ensure system stability.
• Maintain system documentation, including workflows, data models, and technical specifications.
• Participate in system upgrades, patches, and continuous improvement initiatives.

Key Requirements

• Proven experience working with Microsoft Dynamics 365 (Sales, Customer Service, or related modules).
• Strong experience with on-premise applications and hybrid environments.
• Good understanding of CRM processes (sales, marketing, customer service).
• Experience in system integration (APIs, middleware, or ETL tools).
• Familiarity with SQL and basic scripting or development (e.g., .NET, JavaScript).
• Knowledge of Microsoft Power Platform (Power Apps, Power Automate) is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Experience in full Software Development Life Cycle (SDLC).

How to APPLY?

You may directly apply via the link or optionally send your resume to Vimmal@ambition.com.my